Shipping policy
SHIPPING POLICY
Last updated: August 4, 2026
Thank you for shopping with AIY-KO™. This Shipping Policy explains how orders placed through https://aiy-ko.com are processed, shipped, tracked, and delivered.
AIY-KO™ is operated by Sagit Bromberg, a sole proprietor registered in Israel.
1. SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
Shipping availability is determined by the delivery address entered at checkout. If we cannot ship to an address, the order may be declined or canceled and any collected payment will be refunded to the original payment method.
We do not currently offer international shipping through the standard checkout unless expressly stated otherwise.
2. FREE STANDARD SHIPPING
We offer free standard shipping on eligible United States orders placed through aiy-ko.com.
No minimum purchase amount is required unless a different condition is clearly displayed before checkout as part of a specific promotion.
Expedited shipping, if offered, may involve an additional charge that will be displayed before the order is submitted.
3. ORDER PROCESSING
Orders are typically processed within 1 to 3 business days after payment is successfully authorized.
Business days are Monday through Friday, excluding United States federal holidays and other applicable carrier or fulfillment holidays.
Processing time is separate from transit time. Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
You will receive an order confirmation at the email address provided during checkout. An order confirmation acknowledges receipt of the order but does not necessarily mean the order has completed processing or shipped.
4. ESTIMATED DELIVERY TIME
After processing, standard delivery typically takes approximately 3 to 7 business days.
Most orders are therefore expected to arrive within approximately 4 to 10 business days after the order is placed.
Delivery estimates are not guarantees. Actual delivery time may vary based on destination, carrier operations, weather, service interruptions, holidays, address issues, or other circumstances outside our reasonable control.
5. TRACKING INFORMATION
When tracking information becomes available, it will be sent to the email address associated with the order.
Tracking information may require up to 48 hours after shipment confirmation to begin displaying movement.
Customers are responsible for monitoring tracking updates and ensuring that the delivery location is safe and accessible.
6. MULTIPLE PACKAGES
An order containing multiple items may be shipped in more than one package or arrive on different dates.
If an order is divided into multiple shipments, additional tracking information may be provided. You will not be charged additional standard shipping fees solely because we divide an eligible order into multiple packages.
7. ADDRESS ACCURACY AND CHANGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact support@aiy-ko.com as soon as possible and include your order number and the corrected address.
We will try to assist, but we cannot guarantee that an address can be changed after processing or fulfillment has begun.
We are not responsible for delivery failure caused by an incomplete or incorrect address supplied by the customer. If a package is returned to sender, any refund or reshipment will be handled after the package is returned and reviewed. Actual carrier or reshipping costs may be charged or deducted where permitted by law.
Please do not send sensitive payment information by email.
8. SHIPPING DELAYS
Occasional delays may result from severe weather, carrier disruption, high demand, holidays, natural disasters, government action, supply-chain interruption, or other circumstances outside our reasonable control.
If we cannot ship within the time stated at purchase, or within the time required by applicable law when no shipment time was stated, we will provide any delay notice, revised shipment estimate, cancellation option, or refund required by law.
If you do not agree to a material shipping delay, contact support@aiy-ko.com. Where required, you may cancel the affected unshipped order for a full refund to the original payment method.
9. LOST OR STALLED PACKAGES
If tracking has not updated for an unusual period or the package has not arrived within the estimated delivery window, contact support@aiy-ko.com with your order number.
We may ask you to:
• Confirm the delivery address;
• Check the delivery location and surrounding area;
• Check with other household members, neighbors, or building staff; or
• Cooperate with a carrier investigation.
We will review the available tracking and delivery information and work with the appropriate carrier or fulfillment provider. When a package is confirmed lost in transit, we will provide an appropriate replacement or refund in accordance with applicable law and the circumstances of the order.
10. PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Confirm that the shipping address is correct;
• Check all entrances, mail areas, parcel lockers, and safe locations;
• Ask household members, neighbors, or building management; and
• Allow up to 2 business days, because some carriers record delivery shortly before the package is physically delivered.
If the package is still missing, contact support@aiy-ko.com promptly. We will review the order and assist with reasonable next steps, which may include contacting the carrier or opening a delivery investigation.
A carrier’s “delivered” scan will be considered as part of the investigation but will not override any consumer right that applies under law.
11. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect the package promptly after delivery.
If the product arrives damaged, defective, or different from what you ordered, contact support@aiy-ko.com within 7 calendar days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.
Approved replacements, returns, and refunds are handled according to our Return and Refund Policy:
https://aiy-ko.com/policies/refund-policy
12. REFUSED AND UNCLAIMED PACKAGES
If a package is refused, left unclaimed, or returned because the customer did not complete a required delivery step, any eligible refund will be processed after the package is returned and inspected.
Actual return, carrier, or reshipping costs may be deducted from the refund where permitted by law.
13. ORDER CANCELLATIONS
If you need to cancel an order, contact support@aiy-ko.com as soon as possible.
We will try to assist, but cancellation is not guaranteed after processing or fulfillment has begun.
If an order has already shipped, it must be handled under our Return and Refund Policy after delivery, unless applicable law requires otherwise.
14. RISK OF LOSS
Risk of loss remains with AIY-KO™ until the order is delivered to the shipping address provided at checkout, except where applicable law provides otherwise.
15. CONTACT US
For questions concerning an order, shipment, or delivery, contact:
AIY-KO™
Operated by Sagit Bromberg, a sole proprietor registered in Israel
Email: support@aiy-ko.com
Website: https://aiy-ko.com
Please include your order number when contacting us about an existing purchase.