Refund policy

RETURN & REFUND POLICY

Last updated: August 4, 2026

At AIY-KO™, we want you to feel confident about your purchase. If something is not right, please review the policy below and contact us at support@aiy-ko.com.

30-DAY RETURN WINDOW

You may request a return within 30 calendar days after your order is marked as delivered.

To qualify for a return, the product must:

• Be unused or only briefly tried on over clean clothing for fit;
• Show no signs of extended wear, washing, stains, odors, damage, alteration, or misuse;
• Be returned with its original packaging and any included components; and
• Be accompanied by proof of purchase from aiy-ko.com.

Because our posture support brace is a personal wearable product, we cannot accept a return that shows signs of extended wear or use beyond a brief fit check, except where the product arrived defective or damaged.

STARTING A RETURN

Before sending anything back, email support@aiy-ko.com with:

• Your full name;
• Your order number;
• The reason for the return; and
• Photographs, if the product is damaged, defective, incorrect, or otherwise affected.

If the return is approved, we will provide return instructions and the applicable return address. Returns sent without prior authorization, or sent to an address shown on the original package without our instructions, may not be accepted.

After receiving return instructions, the package must be shipped within 7 calendar days. We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

RETURN SHIPPING COSTS

For returns based on a change of mind, an incorrect size selection, or personal preference, the customer is responsible for the return shipping cost. Original shipping charges, if any, are non-refundable unless required by applicable law.

If you received a product that is defective, damaged in transit, or different from what you ordered, AIY-KO™ will cover the approved return or replacement shipping cost.

We do not charge a restocking fee for an eligible return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If the product arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery and include clear photographs of the product, packaging, and shipping label.

After reviewing the information, we may offer an appropriate replacement or a refund. Please do not discard the product or packaging until we confirm that it is no longer needed.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Products showing signs of extended wear, washing, stains, odors, alteration, misuse, or customer-caused damage;
• Products returned outside the applicable return period;
• Products returned without prior authorization;
• Gift cards, if offered; or
• Items identified as final sale before purchase, except where required by applicable law.

EXCHANGES

We do not currently process direct exchanges. If you need a different size, please request a return for the eligible item and place a new order for the preferred size.

REFUNDS

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days after we accept the return. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

The refund will cover the eligible purchase price and applicable taxes. Return shipping costs and any original expedited shipping charges are not refundable unless the return resulted from our error, the product was defective or damaged, or applicable law requires otherwise.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact support@aiy-ko.com.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us as soon as possible at support@aiy-ko.com. We will try to assist, but we cannot guarantee cancellation or modification once the order has entered processing or has been shipped.

If an order can no longer be canceled, you may request a return after delivery in accordance with this policy.

REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate delivery address. If a package is returned because it was refused, unclaimed, or addressed incorrectly by the customer, any refund will be processed after the package is returned and inspected. Actual return shipping or carrier charges may be deducted from the refund where permitted by law.

Packages lost or damaged in transit will be handled according to our Shipping Policy and applicable law.

FAIR USE AND APPLICABLE LAW

We may decline a return that does not meet the conditions stated in this policy or that shows evidence of fraud, abuse, or misuse. Nothing in this policy limits any consumer right that cannot legally be waived under applicable law.

CONTACT US

For return or refund questions, contact:

AIY-KO™
Email: support@aiy-ko.com
Website: https://aiy-ko.com